Refund policy

You may return an unopened product within 30 days of delivery for a full refund of the product price. Return shipping is the responsibility of the customer unless the product arrived damaged or incorrect.

Opened products cannot be returned, as fragrance is applied directly to skin.

To start a return, email hello@eterelle.com with your order number. We will send return instructions. Do not send anything back before contacting us.

Refunds are issued to the original payment method once we receive the return. Your bank decides how quickly the refund appears, typically five to ten business days.

If your order arrives damaged, email hello@eterelle.com within 7 days with your order number and a photo. We will replace it or refund it in full, including shipping.

Orders that have not shipped can be cancelled for a full refund. Email us as soon as possible.